Path Cleaning Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information and non-personal information when you visit our website www.pathcleaning.com, contact us via email at info@pathcleaning.com, or engage with our commercial cleaning services. By accessing our website or using our services, you agree to the practices described in this policy. This policy applies to all individuals and businesses interacting with us, including commercial clients, website visitors, and prospective customers.

1. Definitions

• Personal Information: Any information that can identify an individual, such as name, email address, phone number, mailing address, or payment details (e.g., credit card numbers or bank account information).

• Non-Personal Information: Data that cannot be used to identify an individual, such as anonymized website usage statistics, aggregated service data, or general feedback about our services.

• Cookies: Small text files placed on your device by our website to store preferences, enhance user experience, or track site performance (e.g., remembering your form inputs or analyzing page visits).

• Third Parties: External entities, such as payment processors, analytics providers, or business partners, with whom we may share data to deliver our services or improve our operations.

• Processing: Any operation performed on your information, including collecting, recording, organizing, storing, using, disclosing, or deleting it.

• Service Providers: Third-party vendors or contractors we engage to support our cleaning services or website operations, such as scheduling software providers or cleaning supply vendors.

• Data Subject: An individual whose personal information is collected or processed by us, such as a client contact person or website visitor.

• Commercial Cleaning Services: Professional cleaning services provided by Path Cleaning Services LLC for businesses, including office cleaning, facility maintenance, and specialized cleaning tasks.

2. Information We Collect

We collect information to provide and improve our commercial cleaning services and to operate our website effectively. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address provided when you submit inquiries, request quotes, schedule services, or sign up for newsletters. For example, when you fill out our online contact form or call to book a cleaning service.

• Business Information: For commercial clients, we collect company name, business address, contact details of authorized representatives, and details about the facility (e.g., square footage or cleaning requirements).

• Payment Information: Billing details, such as credit card numbers, bank account information, or billing addresses, processed securely through third-party payment processors (e.g., Stripe or PayPal) when you pay for services.

• Communication Records: Records of your communications with us, such as emails, phone call notes, or feedback forms, to ensure we can address your requests or complaints effectively.

Non-Personal Information

• Website Usage Data: Information about your interactions with www.pathcleaning.com, including IP address, browser type (e.g., Chrome, Firefox), device type (e.g., mobile or desktop), operating system, pages visited, referral sources (e.g., how you found our website), and time spent on the site. This is collected via cookies, web beacons, or analytics tools like Google Analytics.

• Service-Related Data: Details about the cleaning services you request, such as the type of cleaning (e.g., deep cleaning, regular maintenance), frequency (e.g., weekly, monthly), specific requirements (e.g., eco-friendly products), and facility type (e.g., office, retail, warehouse).

• Aggregated Data: Anonymized data derived from user interactions, such as the total number of website visitors or average service satisfaction ratings, used to improve our operations.

3. How We Collect Information

We collect information through various methods, including:

• Direct Interactions: When you submit forms on our website, request quotes, schedule services, sign contracts, or communicate with us via email (info@pathcleaning.com), phone, or in-person consultations.

• Automated Technologies: Through cookies, web beacons, and analytics tools on our website that track user behavior, such as clicks, page views, or time spent on specific pages.

• Third Parties: From trusted partners, such as:

• Payment processors (e.g., Stripe, PayPal) that provide billing information.

• Scheduling software providers that manage appointment data.

• Business partners, such as property management companies, that refer clients to us.

• Public Sources: Occasionally, we may collect business contact information from public directories or professional networks (e.g., LinkedIn) to reach out to potential commercial clients.

4. How We Use Your Information

We use your information to deliver high-quality commercial cleaning services and enhance your experience with us. Specific uses include:

• Service Delivery: Scheduling and performing cleaning services, coordinating with your staff, and ensuring service requirements are met (e.g., using eco-friendly products as requested).

• Payment Processing: Handling invoices, processing payments, and maintaining billing records for commercial clients.

• Customer Support: Responding to inquiries, resolving complaints, and providing updates about your services (e.g., confirming appointment times).

• Marketing and Communications: Sending promotional materials, newsletters, or special offers about our services, but only with your consent where required by law (e.g., via email opt-in). You can opt out at any time.

• Website Improvement: Analyzing website usage data to optimize www.pathcleaning.com, such as improving navigation or ensuring mobile compatibility.

• Service Enhancement: Using feedback and service-related data to refine our cleaning processes, train staff, or introduce new offerings (e.g., specialized disinfection services).

• Legal Compliance: Meeting legal or regulatory requirements, such as tax reporting or responding to legal requests.

• Fraud Prevention: Verifying payment information or detecting suspicious activity to protect our business and clients.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in our operations, such as:

• Payment processors (e.g., Stripe, PayPal) to process transactions securely.

• Scheduling software providers (e.g., Jobber, Calendly) to manage appointments.

• Analytics providers (e.g., Google Analytics) to track website performance.

• Cleaning supply vendors to fulfill specific client requests (e.g., ordering eco-friendly products).
  These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Business Partners: We may share limited information (e.g., business contact details) with property management companies or facility managers to coordinate services for shared clients.

• Legal Compliance: We may disclose information if required by law, regulation, or legal process, such as responding to subpoenas, court orders, or government audits.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with safeguards to ensure continued protection.

• With Your Consent: We may share your information for other purposes if you provide explicit consent, such as participating in a joint marketing campaign with a partner.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to improve functionality and analyze performance. These technologies may:

• Store preferences, such as form inputs or language settings.

• Track browsing behavior, such as pages visited or links clicked, to understand user needs.

• Support analytics, helping us measure website traffic and identify popular content.

You can manage cookies through your browser settings (e.g., disabling or deleting cookies). However, disabling cookies may limit website functionality, such as preventing form submissions or personalized content. For more information, see our Cookie Policy (if available) on www.pathcleaning.com.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. These measures include:

• Technical Safeguards: Encryption for payment processing, secure servers for data storage, and firewalls to protect our website.

• Organizational Safeguards: Restricting access to personal information to authorized employees or contractors who need it to perform their duties.

• Contractual Safeguards: Requiring third-party service providers to implement equivalent security measures and comply with confidentiality agreements.

Despite these efforts, no internet transmission or electronic storage is completely secure. In the unlikely event of a data breach, we will notify affected individuals as required by applicable laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Service Delivery: Retaining client contact and service details for the duration of our business relationship and for a reasonable period afterward (e.g., 3 years) to support recurring services or resolve disputes.

• Legal Compliance: Keeping billing records for up to 7 years to meet tax or regulatory requirements.

• Website Data: Retaining anonymized analytics data indefinitely to improve our website, unless you request deletion.

When information is no longer needed, we securely delete or anonymize it, in accordance with our data management policies.

9. Your Choices and Rights

You have several rights regarding your personal information, subject to applicable laws:

• Opt-Out of Marketing: Unsubscribe from promotional emails or newsletters by clicking the "unsubscribe" link in our communications or emailing info@pathcleaning.com.

• Access: Request a copy of the personal information we hold about you.

• Correct: Request updates or corrections to inaccurate or incomplete information.

• Delete: Request deletion of your personal information, except where we are required to retain it for legal or contractual reasons (e.g., tax records).

• Restrict Processing: Request that we limit how we use your information, where permitted by law.

• Data Portability: Request a transferable copy of your data in a structured, commonly used format.

To exercise these rights, contact us at info@pathcleaning.com. We will respond within 30 days, or as required by applicable laws (e.g., GDPR or CCPA, if applicable). We may request identity verification to process your request securely.

10. International Data Transfers

Path Cleaning Services LLC primarily operates in the United States, and most data is stored on servers located in the U.S. If we transfer data to third-party service providers outside the U.S. (e.g., for cloud-based analytics or payment processing), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or agreements compliant with applicable privacy laws, to protect your information.

11. Third-Party Links

Our website may include links to third-party websites, such as payment processors or industry partners. We are not responsible for the privacy practices, content, or security of these sites. Please review their privacy policies before sharing personal information.

12. Children's Privacy

Our services and website are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly, unless required to retain it for legal purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. The updated policy will be posted on www.pathcleaning.com with the "Last Updated" date revised. We may notify you of significant changes via email or a website notice. Your continued use of our website or services after changes indicates your acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Path Cleaning Services LLC
Email: info@pathcleaning.com
Website: www.pathcleaning.com

We aim to respond to all inquiries within 5 business days. For complaints, we will work to resolve them promptly and fairly. If you are not satisfied, you may contact your local data protection authority (if applicable).

Thank you for trusting Path Cleaning Services LLC with your information.